integration developer job ad

Integration Support Service Specialist

Integration Support Service Specialist

 

Based in: Tapiola, Espoo

Deadline: January 31st, 2019

Tentative start date: As soon as possible

 

Youredi is looking for an IT Support Specialist to join our team in Espoo to manage our Operations and Support, Yoredi iPaaS production platform maintenance, and QA. While it’s great if you have experience, this can also be your first job. It’s important for us that you are committed to learning on the job. If you already have some experience about working with integrations, that’s definitely a plus.

Your responsibilities will include management and development of Operations and Support processes as well as working in the 1st line support. You will need to communicate with our global customers and partners, as well as work closely together with 2nd and 3rd line support in Youredi’s Professional Services and R&D teams. Besides developing processes, communicating the issues internally, and participating in troubleshooting, you will be responsible for managing and monitoring our platform, handling network operations, and working on the technical architecture or system analysis and design.

As we have customers from all over the globe, you should be fluent in English with a proactive attitude towards communication and a customer-oriented mindset.

 

Your responsibility:  

  • - Assist Youredi’s customers and resolve their problems together with our Professional Services team, including incident, service request and issue management
  • - Manage the support portal and monitor Youredi’s production environment
  • - Troubleshoot and provide responses and resolutions within the agreed SLA
  • - Communicate with R&D to plan and implement platform and solution related change management
  • - Create technical documentation for troubleshooting purposes
  • - Design and execute acceptance and regression tests
  • - Production solution QA

 

 

Desired skills

 

You don’t need to be fluent in all of the technologies listed below – you will learn these with the help of our R&D and Professional Services people. However, the more these sound familiar to you, the better:

  • - Microsoft Azure or other cloud solutions
  • - Knowledge and/or experience of Microsoft OMS
  • - B2B integrations
  • - Automation Frameworks and scripting languages (PowerShell, Chef, Puppet, etc.)
  • - Microsoft SQL and/or other relational databases
  • - Microsoft Visual Studio
  • - Programming experience
  • - Understanding XML, JSON, and EDI
  • - Administrator level knowledge of operating systems
  • - Microsoft Windows and/or Linux certifications are plus
  • - Understanding of ITIL and IT related standards with possible certifications are plus

Benefits

  • - Competitive salary
  • - Flexible working hours
  • - Healthcare plan
  • - Lunch benefit
  • - Sport vouchers
  • - Working with international, exciting customers and partners

For more information, please send a message to Sami Tähtinen, CTO at sami@youredi.com or call him at +358 40 554 9059.

 

About Youredi

 

Youredi is a leading global provider of a cloud-based Integration Platform as a Service (iPaaS) solution with a focus on global trade and logistics.

Youredi enables quick connections and message translations between trading partners and customers. Integrating with communities, carriers, shippers, consignees and the systems that they use, Youredi provides global scale, speed, and agility. This seamless real-time flow of 100% accurate data, provides organizations with the ability to analyze and optimize all supply chain processes.

Youredi operates globally from Finland and USA. For more information visit www.youredi.com or contact us at talktous@youredi.com