19 Questions to Ask to Find the Best Integration Platform

April 26, 2018

Selling data and system integration is a long process. Along the way, future customers have a variety of questions they need answers for before they can consider committing to an integration platform vendor. 

This is only natural, as there are many iPaaS providers and the capabilities of the products differ widely. As your integration needs are unique and may change in the future, you need to find the best integration platform for your specs that will support your projects for the upcoming years.

To map out customers’ requirements, we are always happy to jump on a call with them and answer all their questions and concerns regarding the processes, data, connections, and security, just to mention a few.

This list has gathered the most common questions customers ask before they invest in an integration platform. This list of questions should give you a good understanding of the possibilities of iPaaS and help you to decide whether it is a platform that you’d like to take for a test drive. 

1. Can you handle any data formats, even proprietary ones?

The answer is definitely yes! Our integration platform can handle any format from legacy ones such as EDIFACT through proprietary company-specific message formats to modern ones, such as JSON or XML.

We harmonize all the data into your preferred data format, so you don’t have to worry about translating or processing it yourself. 

2. Can you provide solutions for ensuring that the data is validated and enriched?

It is possible to validate all data against your business rules during the data transfer and if certain information is missing or the message includes errors, we will automatically forward it back for enrichment.

Data validation is still done manually in many organizations which requires an extensive amount of labor force and working hours. Switching to automated validation and enrichment has saved time and money for our customers. 

3. Are you transferring data in real-time?

Timeliness of the data is vital. We can definitely transfer data in real-time if that’s your preference. We can also schedule data transfers to happen at a specific time if you prefer. 

4. Can you integrate legacy technology to cloud applications? 

Offering hybrid integrations have been the core of our business. In many industries, the core backend systems are still operated on on-premise legacy infrastructure built decades ago and these systems are usually difficult to integrate to more modern technologies.

Our cloud-based integration platform perfectly fits the requirements of doing hybrid integrations. Hybrid integrations make sense when you don’t want to get rid of your current systems or simply you just can’t. In that case, iPaaS can add a layer of modernization to your current systems.

If you have wanted to read in more depth about hybrid integrations, you should read one of our blog posts from the archive. 

5. Do you offer API management?

APIs are essential building blocks of integration solutions. We are not only using APIs for enabling connections across trading partners, but we also offer the possibility for hosting your APIs in the cloud, if you want to build the connections yourself, as you only need a few one and using APIs make sense. 

6. Does Youredi provide a managed service/a turnkey solution?

This is probably the most frequently asked question that we get. Youredi iPaaS is a completely managed service, developed, tested, and deployed by our Professional Services team and maintained by our Support team. We take all the hassle away from you. You define the case, give us the contact information of your stakeholders, and we will handle the rest.

However, if you prefer to build integrations yourself, you can get training from us for using our iPaaS and build integrations on the top of it by yourself. 

7. How quickly can you develop new solutions?

The answer for this depends a lot on your case. Depending on the complexity of the solution, the first integrations can be deployed in just a few days or a few weeks.

8. How quickly can you onboard new integrations? 

Once again, it depends on the complexity of the case, however, developing, testing, and deploying a new integration can even happen in hours or in a few days. Just recently, we managed to do a complex high volume integration in 10 days while it would have lasted almost a year for another vendor.

9. Do you provide training?

As mentioned above, if you prefer to build and maintain integrations yourself on top of Youredi’s iPaaS we can provide training sessions on-site. 

 

10. Do I need to employ integration architects?

No, you don’t need to. Our integration experts will do all the work for you. All you need to have is a contact person from your IT team that assist our teams by answering their questions or setting up servers if necessary. 

11. Do you provide support for maintaining the solutions?

We provide full support for maintaining the solutions. Depending on your requirements, you can choose the support plan that fits your need the most. Currently, we are providing 4 levels of support bronze, silver, gold, and platinum.

12. How do you price the solution?

Traditionally integration solutions have been expensive and we wanted to change that and make it more accessible for companies of any size. As the importance of data is growing and companies are generating more and more and the data (that is also located in various sources and often in silos), the pricing model that we have created ensures that despite you need more connections and you transfer more data, in the end, your invoices are not going to increase significantly.

When using Youredi, you are paying for using our platform instead of the traditional pricing models when you were paying integration architects by the hour.

The pricing model is simple: you pay for the deployment once and then you pay subscription plus additional support fees.

For more information on pricing, visit our dedicated pricing page where we answered the frequently asked questions. 

13. How do you implement changes to the solution?

When your requirements change, we can discuss what is the best way moving forward. Some small changes can be implemented by our support team in under a few hours, while bigger changes require that our professional services team do new development work with testing and deployment.

In all cases, we will provide you with an estimate of the work that you can agree to before we would start the implementation, thus there are no surprises. 

14. How scalable is the solution?

One of the best features of our integration platform is that it is extremely scalable. During the development of the platform, this has been one of the top priority, as we understood that ecosystems may expand quickly and the amount of the data is going to explode, too.

If we need to build new connections for your already existing solutions or there is an unexpected increase in the amount of data that we are going to process, we will adjust the solution, as well as the pricing, will reflect on the changes. Generally, the more data you are transferring through our platform, the cheaper the unit price gets.

15. Can you help us to define the scope of the project before we would make a decision?

In all cases, our teams work closely with you to answer all your questions and help you to define the scope of the project. Finding a pilot case is very important, as this can prove whether the solutions is the right for what you need in terms of data and system integrations.

Once the pilot has been executed successfully, it’s easier to move forward with the rest of the project. 

16. Do I have full ownership of my data?

Youredi do not own or store your data. The data is only moving through our solutions in the cloud, but you maintain complete ownership of your data. Although, if you want, we can store the data on your behalf, as well as provide data logs for your reference.

17. How secure is to transfer business-critical data through cloud solutions?

Transferring your information through our integrations in the cloud is secure. Our technical teams are happily answering any of your questions regarding security and comply with your security assessments if you find it necessary. 

18. Which industries use your services?

Although supply chain management has been our main domain, we have customers such as financial institutes, SaaS companies, governmental operators, posts, and e-commerce. Our platform is a good fit for integrations in any industry. 

19. Can you provide us with business intelligence regarding the data that is flowing through your services?

Some of our customers have been using our Business Activity Monitoring solutions for following their information flows. It perfectly complements the integration solutions and enables you to act on the insights and fine-tune your processes. We can also transfer the data into your own Business Intelligence platforms if you want. 

iPaaS is the right choice for any data and system integration case

iPaaS is a very versatile tool that may fulfill any data and system integration needs that you have.

Do you have any questions that we didn’t answer in this post? You can always leave it in the comment session below or you can contact us via email and we will shortly get in touch to set up a call in which we can provide you more specific answers.

For more information and specs, download our iPaaS product sheet:

Download the iPaaS Product Sheet

 

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Still wondering if you need an iPaaS?

If you like what you’ve found, reach out and we will be happy to guide you. Meanwhile, we thought this document might be useful for you.
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